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Stephanie's avatar

I love your deep dive into the reasoning here. We're not AI bots, so the connection piece - email + virtual face-to-face moments = relationships that go deeper than a long-forgotten bottom-of-the-inbox pitch.

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Molly's avatar

A bit tangential to your point on the tendency to pay more attention to things you pay money for, but we're having some of those same conversations with companies who assign lower value to things that are "paywalled" like subscriber only content on Substack. To me, it just feels like a rehashing of the conversations we all had way back when the traditional outlets started paywalling - but on a much more granular level, which is an important distinction. If a brand gets included in content that's behind a Substack paywall (as long as the audience is relevant, obvi), shouldn't we see that audience as higher quality, even if smaller? Those are active hand raisers who are paying to get the information that person is providing. You'd then assume they're more likely to trust that source, read, and engage with the information. Different outlets/channels serve different purposes, and you have to understand the value and nuance of all of them.

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